We'll contact your local network company to let them know you're switching. Your power will be transferred to us within 2 business days. For basic meters, this transfer will usually be based on an estimated start read.
If you're moving in, we’ll coordinate with your local network company to get the power connected by your move-in date. The normal 10-day cooling-off period won’t apply, ensuring your move-in date isn't delayed. Check out some tips below to help your local network operator ensure a smooth connection.
You can enjoy fair power in your new pad.
4. Tell your friends and save
Spread the word! We'll reward both you and your friend with $50 off your bill if they mention your name when they join. 🤑
5. Ignore the sweet talk
Your previous provider might try to win you back with special offers and discounts that they didn't offer you before. By joining us, you've escaped those games. Enjoy the peace of mind with fair and transparent energy.
How to ensure a smooth move
We all want to turn the key to our new place, flick on the lights, and find everything connected perfectly. We're here to make that happen, but there are some things you can do to ensure a seamless transition:
Already at the property?
- Keep the main switch off: Make sure the main switch on your switchboard is in the 'off' position. The local network company won't turn on the power if the switchboard is on.
Check the fuse box
- No power when you arrive? No Problem! If there's no power when you arrive, the main fuse should be in the off position. Check that first. Your phone's torch might come in handy!
Tell us about access issues
- Meter box hard to find? If your meter box is in a tricky spot or behind a locked gate, please let us know. We'll make sure the network company gets the info before your move-in date.
Take your dog to work or play
- Network companies and dogs: While we love our furry friends, network companies prefer not to meet them on the job. Make sure your pup isn't on site on the connection day to keep things running smoothly.
Remember that network fees may apply
- Connection charges: Your local network company charges for each connection and disconnection. They'll bill us, and we'll add the cost to your first bill. The charges by region are listed here.
Be patient if you're in Queensland
- Energex requirements: In Queensland, Energex often requires someone to be present for a visual inspection. They have 5-hour appointment windows. We get it, it's a pain, but it's a non-negotiable rule they're strict about.