Skip to main content
Get a quote
Pay my bill
My Account
How can we help you?
Search our knowledge base for answers to common questions.
Get a quote
Pay my bill
My Account
Price Change
2024 Price Change FAQs
Joining
Do I need to tell my current provider I'm leaving?
Do you have joining fees, exit fees or lock-in contracts?
How do I join Energy Locals?
How long does it take to transfer?
I'm having issues registering for Online Self Service
I'm moving: How do I transfer my power?
See all 9 articles
Onboarding (Transfers & Metering)
Request a Smart Meter Exchange
What are my time-of-use periods ?
What happens when you transfer your power to Energy Locals
What tariff type am I on?
What's the difference between a single and three phase connection?
Where do I find my NMI & MIRN?
Solar
Victorian Premium Feed-in Tariff ending November 2024
Gas
How do I switch to Energy Locals gas?
What areas do Energy Locals supply gas?
How long will my gas transfer take?
How often will I receive a gas bill?
How do I pay my gas bill?
Can I set up Direct Debit for gas?
See all 15 articles
Billing & Payments
How can I avoid a high bill?
How do I read my bill?
Can I change from one type of network tariff to another?
Can I submit a self-meter read?
Do you need to do anything with an estimated bill?
How can I add someone else to my account?
See all 13 articles
Support & Assistance
I've been scammed - what should I do?
Notify us of a deceased estates
Hardship and Family Violence Assistance Support
MyAccount - Log In Troubleshooting Guide
Contact us
Time Of Use Periods by Electricity Network
See all 10 articles
General Information
Demand Tariffs
ACT Guaranteed service level rebates
Business Resources
Why we use biomass energy
Media enquiries
Refund Policy
See all 9 articles