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Price Change
Ways To Reduce Your Bill Cost
Why Have Prices Changed?
Joining
Do I need to tell my current retailer I'm leaving?
Do you have joining fees, exit fees or lock-in contracts?
How do I switch to Energy Locals?
How long does it take to transfer?
I'm having issues registering for Online Self Service
I'm moving: How do I transfer my power?
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Onboarding (Transfers & Metering)
How do I know what type of tariff I'm on?
Index reads
New meter request
What are the different times of day for my meter type?
What are the different type of meters?
What happens when you transfer your power to Energy Locals
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Billing & Payments
High bill checklist
10 things you can do to save on your winter energy bill
Average bills
Can I change from one type of network tariff to another?
Demand Charges for Residential Customers
Estimated bills
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Support & Assistance
Notify us of a deceased estates
Hardship and Family Violence Assistance Support
MyAccount - Log In Troubleshooting Guide
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Time Of Use Periods by Electricity Network
Which distribution region am I in?
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General Information
ACT Guaranteed service level rebates
Business Resources
Energy Bill Relief
Why have prices changed?
Why we use biomass energy
Media enquiries
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