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Joining
Do I need to tell my current retailer I'm leaving?
Do you have joining fees, exit fees or lock-in contracts?
How do I switch to Energy Locals?
How long does it take to transfer?
I'm having issues registering for Online Self Service
I'm moving: How do I transfer my power?
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Onboarding (Transfers & Metering)
Can I change my tariff type?
Can you install a new smart meter?
How do I know what type of tariff I'm on?
Index reads
Metering capital charges
New meter request
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Billing & Payments
10 things you can do to save on your winter energy bill
Average bills
Can you change me from one type of tariff to another?
Demand Charges for Residential Customers
How can I add someone else to my account?
How can I pay my bill?
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Support & Assistance
Time Of Use Periods by Electricity Network
$250 Power Saving Bonus Program - FAQs
What tariff will I go on?
Covid-19 Energy Support Plans
Help with online self serve
Reference Price
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General Information
Does Energy Locals offer gas?
Refund Policy
Where can I post a review?
3 Bill Saving Tips for Summer
Why do energy prices change?
Victoria Time of Use Changes
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