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Joining
Do I need to tell my current retailer I'm leaving?
Do you have joining fees, exit fees or lock-in contracts?
How do I switch to Energy Locals?
How long does it take to transfer?
I'm having issues registering for Online Self Service
I'm moving: How do I transfer my power?
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Onboarding (Transfers & Metering)
Can I change my tariff type?
Can you install a new smart meter?
How do I know what type of tariff I'm on?
Index reads
Metering capital charges
New meter request
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Billing & Payments
10 things you can do to save on your winter energy bill
Average bills
Can I change from one type of network tariff to another?
Demand Charges for Residential Customers
How can I add someone else to my account?
How can I pay my bill?
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Support & Assistance
Contact us
Time Of Use Periods by Electricity Network
$250 Power Saving Bonus Program - FAQs
What tariff will I go on?
Covid-19 Energy Support Plans
Help with online self serve
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General Information
Why we use biomass energy
Media enquiries
Does Energy Locals offer gas?
Refund Policy
Where can I post a review?
3 Bill Saving Tips for Summer
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