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Price Change
2024 Price Change FAQs
Ways To Reduce Your Bill Cost
Joining
Do I need to tell my current provider I'm leaving?
Do you have joining fees, exit fees or lock-in contracts?
How do I join Energy Locals?
How long does it take to transfer?
I'm having issues registering for Online Self Service
I'm moving: How do I transfer my power?
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Onboarding (Transfers & Metering)
Request a Smart Meter Exchange
What are my time-of-use periods ?
What happens when you transfer your power to Energy Locals
What tariff type am I on?
What's the difference between a single and three phase connection?
Where do I find my NMI & MIRN?
Solar
Victorian Premium Feed-in Tariff ending November 2024
Gas
How do I switch to Energy Locals gas?
What areas do Energy Locals supply gas?
How long will my gas transfer take?
How often will I receive a gas bill?
How do I pay my gas bill?
Can I set up Direct Debit for gas?
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Billing & Payments
How can I avoid a high bill?
How do I read my bill?
10 things you can do to save on your winter energy bill
Can I change from one type of network tariff to another?
Can I submit a self-meter read?
Do you need to do anything with an estimated bill?
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Support & Assistance
I've been scammed - what should I do?
Notify us of a deceased estates
Hardship and Family Violence Assistance Support
MyAccount - Log In Troubleshooting Guide
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Time Of Use Periods by Electricity Network
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General Information
Demand Tariffs
ACT Guaranteed service level rebates
Business Resources
Why we use biomass energy
Media enquiries
Refund Policy
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