We believe in total transparency. That's why we include our operational costs as a small monthly membership fee on your bill. This way, the energy rates you see are exactly what we pay, giving you a clear view of what we make from you.
What does the Membership fee cover?
This charge helps us run our business and support our amazing 100% Australian-based team. It also allows us to keep our margins significantly lower than other retailers.
How does this benefit you?
Our approach aligns our incentives with yours, a rarity in the energy industry. While our competitors are concerned about you reducing your energy usage—because it affects their profits—we encourage energy efficiency. It doesn't impact our bottom line.
And since our earnings aren't tied to how much energy you use, we treat all our customers equally, regardless of their usage.
We believe this is a fair and honest way to provide such an essential service.