This article is for customers who experience registration or login issues for customer on the following plans:
Tesla Energy Plan
South Australian Virtual Power Plant
IO Energy
Sonnen
Energy Locals
Android
- Chrome
- Open Chrome
- Open Settings
- Open Site settings
- Open Cookies
- Enable Cookies
- Uncheck Block third-party cookies
- Firefox
- Open Firefox
- Open Settings
- Open Privacy
- Open Cookies
- Enabled, and Enabled excluding tracking cookies work
iPhone
- Safari
- Open Settings
- Open Safari
- Turn off Prevent Cross-Site Tracking
Desktops/ Laptops
- Chrome
- Open Settings
- Type in Cookies in the search bar
- Open Cookies and other site data
- Ensure Block third-party cookies are not being blocked
- Open Settings
- Firefox
- Open Firefox
- Open settings
- Search for cookies
- Ensure Standard is set