I'm having issues registering for Online Self Service

This article is for customers who experience registration or login issues for customer on the following plans:

Tesla Energy Plan

South Australian Virtual Power Plant

IO Energy

Sonnen 

Energy Locals

 

Android

• Chrome
  • Open Chrome
  • Open Settings
  • Open Site settings
  • Open Cookies
  • Enable Cookies
  • Uncheck Block third-party cookies

• Firefox
  • Open Firefox
  • Open Settings
  • Open Privacy
  • Open Cookies
  • Enabled, and Enabled excluding tracking cookies work

 

iPhone

• Safari
  • Open Settings
  • Open Safari
  • Turn off Prevent Cross-Site Tracking
    
    

Desktops/ Laptops

• Chrome
  • Open Settings
    
  • Type in Cookies in the search bar
  • Open Cookies and other site data
    
  • Ensure Block third-party cookies are not being blocked
    
• Firefox
  • Open Firefox
  • Open settings
    
  • Search for cookies
  • Ensure Standard is set