I'm having issues registering for Online Self Service

This article is for customers who experience registration or login issues for customer on the following plans:

Tesla Energy Plan

South Australian Virtual Power Plant

IO Energy

Sonnen 

Amber

 

Android

  • Chrome
    • Open Chrome
    • Open Settings
    • Open Site settings
    • Open Cookies
    • Enable Cookies
    • Uncheck Block third-party cookies

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  • Firefox
    • Open Firefox
    • Open Settings
    • Open Privacy
    • Open Cookies
    • Enabled, and Enabled excluding tracking cookies work

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iPhone

  • Safari
    • Open Settings
    • Open Safari
    • Turn off Prevent Cross-Site Tracking

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Desktops/ Laptops

  • Chrome
    • Open Settings
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    • Type in Cookies in the search bar
    • Open Cookies and other site data
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    • Ensure Block third-party cookies are not being blocked
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  • Firefox
    • Open Firefox
    • Open settings
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    • Search for cookies
    • Ensure Standard is set
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