If you have any questions or need assistance, our 100% Australian-based team is here to help.
Here are a few ways you can contact us:
Phone (Monday to Friday 8.30 am to 6 pm AEDT excluding Public Holiday)
- For switching, moving or general enquiries, you can call us at 1300 693 637.
- If you need to make a payment via credit or debit card, you can call us at 1300 855 933.
- If you're calling from overseas, you can reach us at +61361613955.
- We also offer web chat through Facebook messenger from Monday to Friday, 9 am to 5.30 pm AEDT (excluding public holidays).
- For general inquiries, you can email us at firstname.lastname@example.org.
- If you have questions about credit and debt management, you can email us at email@example.com.
If you need help with a fault or emergency, your local electricity distributor is always available 24/7 to assist you. They take care of your area's wires and power poles.
To make sure you get in touch with the right distributor, check out our Faults and Emergencies page.