If you have any questions or need assistance, our 100% Australian-based team is here to help.

Here are a few ways you can contact us:

Phone (Monday to Friday 8.30 am to 6 pm AEDT excluding Public Holidays)

  • For switching, moving or general enquiries, you can call us at 1300 693 637.
  • If you need to make a payment via credit or debit card, you can call us at 1300 855 933.
  • If you're calling from overseas, you can reach us at +61361613955.
  • We also offer web chat through Facebook messenger from Monday to Friday, 9 am to 5.30 pm AEDT (excluding public holidays).


If you need help with a fault or emergency, your local electricity distributor is always available 24/7 to assist you. They take care of your area's wires and power poles.
To make sure you get in touch with the right distributor, check out our Faults and Emergencies page.

Was this article helpful?
0 out of 0 found this helpful