There’s a lot more that goes into an energy bill than meets the eye, and it can all be very confusing.

We’ve made our rates simple to understand to give you more control over your usage.

What’s on an Energy Locals bill?

First page


Your name, address, and other identifying account details are at the top.

The amount owed and the due date for payment can be easily found in the invoice summary section.

What you owe is made up of the Opening Balance (amount owing on previous bill) plus new account charges from the latest period.

You can find what the new account charges are made up of on Page 2 (see below).

Second page


Top Section

Customer Name: The name registered by Energy Locals for your account.

Customer Number: Unique number Energy Locals uses to identify you as a customer.

Supply Address: Where the electricity is supplied. This can be different from your home address.

Billing Days: The number of days covered by this bill. This is used to calculate the total for daily charges (see below) for this bill.

NMI: The National Meter Identifier uniquely identifies this connection to the electricity grid at your supply address.

Billing Period: Calendar period covered by this bill.

Total Charges: Charges within this bill before GST (see below).

Next Read Date: When your meter will next be read to see how much electricity has been used at this Supply Address.

Meter Reads

Meter Number: Identifier for the electricity meter that measures how much electricity this account uses.

Start Date: The start date for the Billing Period covered by this bill.

Start Read: The kWh reading at the start of the Billing Period.

End Read/Date: The end date for the Billing Period covered by this bill.

End Read: The kWh reading at the end of the Billing Period.

Multi: This should generally be 1.0 on a retail bill. The readings on some meters at commercial and industrial sites are multiplied by the Multi value to calculate the kWh for the bill.

Total Usage: The End Read minus the Start Read times the Multi value is the amount of electricity in kWh you will be charged for in this bill.

A = Actual, S = Substitute, E = Estimate: A means the Read is an actual value whereas an S or E means the Read is estimated.

Usage Charges

Type: Identifies if you are a residential or business member.

Description: What the charge is. Tariffs can be complex and consist of rates such as a daily supply charge, any time usage, controlled load, peak and off peak rates, our membership cost.

Quantity: How much energy you’ve used or days of supply.

Rate: What the price is for the charge.

Total: What you pay for each charge is equal to the quantity used multiplied by the rate.


Charts and Table

Usage summary Large differences in the monthly values in the Usage Summary Chart indicate changes in how you are using electricity. These changes might be expected due to higher use of electricity for seasonal heating and cooling or more or less people living in a house but can also indicate issues that might need attention.

Compare usage: Compares the Average daily usage (kWh) against the average expected for households with 1 – 5+ based on government estimates. This can show whether your household is using more or less electricity than other similar households.

Greenhouse gas emissions: The estimated greenhouse emissions for the electricity used during this Billing Period using government greenhouse emission figures.

Other Energy Locals bill items not on this member’s bill

Concessions: Any energy concessions applied to your account should appear as a credit against charges.

Solar: Solar generation in excess of your usage will appear as a credit against charges. The credit is computed as the export quantity x the feedin tariff.

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