This policy relates to all activities of Energy Locals Pty Ltd, ABN 23606408879 (Energy Locals)

including its website. References to “us”, “we” and “our” in this policy are references to Energy

Locals, its related bodies corporate and its contractors.



When are, customers entitled to a refund?

  1. Customers can contact us and request a refund if they are no longer a customer of Energy

Locals and their energy account has a credit balance

We will refund a customer’s credit balance once we have checked and confirmed that there

are no outstanding monies owed to us and that we have final billed the supply address. We

also need to make sure that there are no alternative open energy accounts with us under the

customer’s name that owes money

  1. Customers can contact us if their energy account has a credit balance and there is not an

energy invoice that is due to be issued within the next 2 weeks (if there is; we will discuss the

customer’s credit balance and the estimated future invoice amount and see if there is an

amount that we may be able to refund immediately or it may be best to wait until the energy

invoice has been issued and we know for sure how much credit is remaining on our

customers account)


How will our customer receive their refund?

Customers will receive their money back into their nominated bank account within 3-5 business days

from the date of their request, in most cases even sooner.

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