Say Goodbye to Bill Shock

Say goodbye to bill shock by pre-paying with SmoothPay. Choose a weekly, fortnightly, or monthly debit to build up your balance before the bill hits. If there's still a bit left to pay when the bill arrives, no stress! We'll use your Direct Debit to cover it and keep everything smooth sailing

Simple monthly payments 

We recommend that you set up a regular monthly or fortnightly payment for a fixed amount.

Doing so means that when we send you a bill, it should be a much smaller and nicer one than if you have to deal with three months' of energy usage in one go. 

When we get a meter reading we'll check your actual usage against your payments. Your bill will then be for any energy usage over and above the regular payments you made.

We can set the monthly payment to be on a day that suits you. After you've joined, please let us know if you'd prefer smaller fortnightly payments instead. 

We won't take any payments until we first notify you of the date and the amount. 

Direct debit or card payment

We'll collect payments by direct debit or from a credit card or debit card that our bank, Westpac, securely stores.

Smart meters

If you have a smart meter, we'll suggest you set up a direct debit so you can pay automatically each month once we know exactly how much energy you used. We'll always tell you the amount before taking any payment.