If you experience a fault or emergency, please contact your distributor directly for assistance. They will be available 24 hours a day 7 days a week to help you.
Your distributor manages your electricity meter, wires, and power poles, while we, Energy Locals provide you with competitive rates to reduce your bills and save you money.
Your distributor is determined by your NMI (National Meter Identifier) this is a unique number used to identify your meter - you can find it on your energy bill.
To ensure you are directed to the correct distributor please see the below table to locate the correct Emergency contact details.
| NEW SOUTH WALES DISTRIBUTORS | CONTACT NUMBER | NMI PREFIX |
|---|---|---|
| Essential Energy | 13 20 80 | 400, 4204, 4407, 4508 |
| Endeavour Energy | 13 10 03 | 431 |
| Ausgrid | 13 13 88 | 4102, 4103, 4104 |
| QUEENSLAND DISTRIBUTORS | CONTACT NUMBER | NMI PREFIX |
| Energex | 13 62 62 | 31 or QB |
| Ergon | 13 22 96 | 30 |
| VICTORIAN DISTRIBUTORS | CONTACT NUMBER | NMI PREFIX |
| Jemena | 13 16 26 | 6001 |
| CitiPower | 13 12 80 | 6102 |
| Powercor | 13 24 12 | 6203 |
| AusNet Services | 13 17 99 | 6305 |
| United Energy | 13 20 99 | 6407 |
| SOUTH AUSTRALIAN DISTRIBUTORS | CONTACT NUMBER | NMI PREFIX |
| SA Power Networks | 13 13 66 | 2001 |
| AUSTRALIAN CAPITAL TERRITORY DISTRIBUTORS | CONTACT NUMBER | NMI PREFIX |
| Evo Energy | 13 10 93 | 70 |
| TASMANIA DISTRIBUTORS | CONTACT NUMBER | NMI PREFIX |
| Tas Networks | 13 20 04 | 80, 859 |