If you’re a victim of a scam and believe your personal details have been compromised, take the following steps to protect yourself and notify us as soon as possible:
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Contact Us Immediately at 1300 693 637
We’ll help secure your account by temporarily suspending your impacted email or phone number, preventing any unauthorised access or requests. -
Protect Your Finances
Contact your bank right away to report the issue. They can take swift action to secure your accounts and guide you on any next steps. -
Get Identity Support
Call IDCARE on 1800 595 160 for expert guidance on identity recovery and managing compromised details. -
Report Cybercrime
If you believe you’re a victim of cybercrime, report it to the Australian Cyber Security Centre at ReportCyber.
Protect Yourself from Scams
To reduce the risk of scams in the future, we recommend doing the following:
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Keep Devices & Accounts Secure
Regularly update security settings on your devices and accounts, and watch for unusual activity. -
Enable Multi-Factor Authentication
Adding an extra layer of protection for all accounts will make them harder for scammers to access. -
Get More Help
For more guidance on securing your digital life, visit cyber.gov.au. -
Stay Scam-Savvy
Learn about the latest scams and how to protect yourself at Scamwatch.
Stay vigilant, and please don’t hesitate to reach out to our Aussie-based team if you need further support!